Course

Knowledge Base

The Claims Knowledge Base is designed as a paid reference library rather than a linear training module. Members purchase access through LearnDash, then browse section-based lessons and article-style topics covering onboarding, payments, account management, technical help, trust, and platform features.

This seeded example is intentionally built from the existing FAQ dataset so it mirrors a practical knowledge-base structure you can expand later with custom articles, downloadable resources, and deeper claims guidance.

Course Content

What is the Insured’s Obligation to Mitigate Their Loss?
4 Topics
What is your platform and how does it work?
How do I get started?
Is there a free trial available?
What support options are available?
Payment & pricing
3 Topics
How are your fees structured?
Do you offer payment plans?
Are there any hidden costs?
Your account
3 Topics
How do I update my account details?
Can I have multiple users on one account?
How do I cancel my membership?
Technical help
2 Topics
What browsers are supported?
I cannot log in — what should I do?
Trust & safety
2 Topics
How is my data protected?
Are your advisors qualified?
Features & tools
2 Topics
Can I track my claim status online?
What training resources are available?